Reward Point Program FAQ

What is the Reward Point Program?
To thank you all for your support and to offer future incentives to you we would like to give something back, this is why we have launched this great Reward Point Program.
Our Reward Point Program is as simple as it sounds. While shopping at AUTHENTIC VITAMINS you will earn Shopping Points for the money you spend.
Once earned, you'll be able to use those points to pay for future purchases at AUTHENTIC VITAMINS.
The Reward Point Program began on Saturday 30th November 2013. All purchases made after that date will earn points.

Create an Account with Authentic Vitamins and Earn 250 Points!

That's right, join Authentic Vitamins now and be awarded with 250 Reward points that you can redeem off of your first order!

Points and Values
Currently, for every 1.00 GBP spent at AUTHENTIC VITAMINS you'll earn 1.00 point. Each point is worth 0.01 GBP off a future purchase.
For example:
Product Cost: 250.00 GBP
Value of Points Earned: 2.50 GBP

Redeeming Shopping Points
If you have a balance in your Shopping Points Account, you can use those points to pay for purchases made at AUTHENTIC VITAMINS.
During the checkout proccess, on the same page that you select a payment method, there will be a box to select if you wish to use your points, as well as information on the total amount of points available. Please note, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
Continue the checkout procedure and at the confirmation page you'll notice that the value of the points redeemed will have been credited towards your order. Once you confirm your order, your Shopping Points account will be updated and the points used deducted from your balance.

Minimum Points Required
None, you will earn points from your very first order that can be redeemed when you next order with us.

Minimum Purchase Amount Required
Currently, no Minimum Purchase Amount required to redeem your points.

Maximum Points Redeemptions allowed per order
Currently, there is no maximum amount of points you can redeem per order, so save for that big prize.

Will I earn points for shipping fees?
No.
When calculating the amount of points earned. shipping fees are excluded.

Will I earn points for tax fees?
No.
When calculating the amount of points earned. Taxes are excluded.

Will I earn points for discounted products?
Yes.
When calculating the amount of points earned. All items which their price have been discounted are included, points will be awared to the discount price value.

Will I earn points when purchases paid with points?
Yes.

Products Restrictions
Currently, no restrictions apply to what items may be purchased using your points balance.

Conditions of Use

• Shopping Points are only available to registered AUTHENTIC VITAMINS member's.
• Shopping Points Reward can only be collected and used with online purchases. and are only validated at AUTHENTIC VITAMINS.
• Points are non-refundable and can't be transferred between member's.
• Shopping Points are non-transferable or exchangeable for cash under any circumstances.
• Shopping Points will not be refunded for any cancelled order.
• When buying with Points, you will still have to select another payment method if there is not enough in your Shopping Points Account to cover the cost of your purchase.
• When calculating the amount of points earned. shipping fees and taxes are excluded.

When Problems Occur
For any queries regarding our Reward Point Program, please contact us . Make sure you provide as much information as possible in the message.

Please note, we reserve the right to make changes to this policy at any time without prior notice or liability, so please visit this page often.