Shipping & Returns


1. If we cancel any order we shall offer a refund or a credit to your account the price paid by you.

2. We shall attempt to fulfil all orders in accordance with our terms and conditions.

3. We try our best to describe our products as accurate as possible, however we cannot assure that product descriptions or any content within this site are error-free.

4. Please keep in mind that the items may appear larger in pictures, as we have tried to show as much detail of the products as possible, please always check the size or measurement in product descriptions. Colours shown on your monitor may also be slightly different from the actual colour of the products.


1. We will arrange for the Products to be delivered to the address for delivery indicated in your Order

2. We put our return address label on the reverse of packages for security reasons.

3. We aim to ship all products within 1-2 business days, but no longer than 7 business days. If a situation arises that will delay your order in any way we will contact you by phone or email.

4. The period stated within which your orders are dispatched is approximate

5. We shall have no liability to you for any delay in the delivery of products ordered or any other matters to the extent that the delay is due to any event outside our control.

6. Items that are Missing or lost in the post will be replaced or a refund credited to your account after a period of 15 working days from dispatch for UK deliveries and 25 working days for all other deliveries.

7. We will do our best to correct errors and omissions as quickly as possible after being notified of them

8. All UK orders are sent by Royal Mail Recorded First Class Post. All overseas orders are sent via Air Mail.

9. Postage prices are based on the total order price as follows (UK Only) :  

(For Over Seas Orders Please Use The Shipping Estimator at Checkout)

Orders Up To                                       P&P

£25.00                                                    £2.49 + VAT

£30.00                                                    £3.99  + VAT

£40.00                                                    £4.99  + VAT

£50.01                                                    FREE

Payment Options

  • Pay With Credit or Debit Cards Using PayPal 'No Account Needed Service'

  • Pay Using Paypal

  • Pay Via Bank Transfer

Credit Card Payments

We do not gather, store or process any credit card information, we use a 3rd party financial services provided by PayPal. For more information about the credit card payment process via PayPal, please visit


•Return or exchange an item - our 100% money back guarantee
•If you are not completely satisfied with your purchase, simply return the item to us in its original condition within 14 days of receipt.
•Returned items should be unused and must be returned in original packaging with any enclosed documentation. We will issue a full refund on receipt, excluding the original delivery charge. Alternatively, if preferred, we will exchange the item.
•Please note:
1.Goods will only be accepted for return if they are despatched within 14 days of delivery, unless we have notified you otherwise.
2.The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.
3.The cost of returning the item to us is your responsibility.
4.Delivery charges are only refundable where goods are faulty and a refund is made.
Please contact us using the "contact us" form before returning any item's.

Terms & Conditions

Authentic Vitamins maintains it's site for your use. Please feel free to browse all/any of it's pages. By accessing this site you agree to our Terms without limitation. Please check them regularly as they may vary from time to time.

Basis of the

 These Terms shall govern the sale and supply of Goods by Authentic Vitamins to you. All other terms and conditions of trading are excluded. 
  Any error or omission in any information or document issued by Authentic Vitamins or their affiliated companies shall be subject to correction provided that the correction does not affect the contract.
  No offer submitted by you for the purchase of goods from Authentic Vitamins shall be accepted until Authentic Vitamins have confirmed receipt of your offer and have accepted it, whether this be verbally, in writing or by email. Acceptance is deemed effective upon Authentic Vitamins sending you a receipt.


 The price of our goods shall be our quoted price in Pounds Sterling and these are subject to change at any time.
 The price of the goods is inclusive of VAT and all customers will pay this price.
 You shall be liable to pay our charges for delivery which may vary depending on your location.
 Authentic Vitamins delivery charges do not include any expenses for customs duty or any other charge that may occur other than our normal delivery charges. You are responsible for such charges.
 All charges must be paid prior to delivery. Legal ownership of the Goods remains with Authentic Vitamins until full payment has been received by us.


 All trade marks and logos displayed on the site are either registered or unregistered trade marks of their rightful owners. You may not use any trade marks without the written permission from their owners.


 Any exclusions of liability in these terms do not affect your statutory rights and shall not apply to any liability arising from death or personal injury caused by negligence of Authentic Vitamins or any of its employees or agents.
 We shall not be liable to you for any loss or damage (whether loss of profit or otherwise) arising from your use of this site, it's material or contents.

Use of Information:

 While every effort is made to ensure the information that is contained on this site is correct, Authentic Vitamins will not be held responsible for any errors.
 If a pricing error is made by Authentic Vitamins then we reserve the right to refund any payments to you. We do not have to warrant a sale if we have made a pricing or descriptive error.
 You may activate any links on the site leading to websites which are not under the control of Authentic Vitamins and therefore any responsibility or liability for the material on the linked site is excluded by Authentic Vitamins .
 Linking to this site is permitted by Authentic Vitamins only if in good nature. Otherwise, prior permission must be obtained.


 These terms will be governed by English Law and in the case of dispute will be submitted in the non-exclusive jurisdiction of the English Courts. If you are accessing this site from outside the
then you are responsible to ensure compliance with any local laws if such laws are applicable.


 All products purchased are subject to availability. If products you order become unavailable we will notify you and, if we have received a payment for the unavailable products, we will ask if you are prepared to wait until we restock the items or if you would prefer a refund.
 Most pictures of products show the exact model and colour that you will receive, however please note that all pictures are for illustrative purposes only and actual items may differ. This is especially the case in mixed lots as the contents will differ in every lot.
 If your order consists of items in stock and items not in stock then we will wait until we have received the out of stock items before dispatching your complete order. In other words we will only send out one complete order.